Your data protected and compliant

What Data We Collect

We collect information to provide, operate, and improve our services. This includes:

• Registration Data: name, email address, phone number, job title, company name, and Brazilian corporate tax ID (CNPJ).
• User Data: login credentials (username/password), preferences, and system usage history.
• Technical Data: IP address, browser, device, usage data, and activity within the system.
• Payment Data: financial information required for billing and subscription management (which may be collected by payment partners under their own terms).

How We Use This Data

We use the data we collect to:

• Enable the CRM system to operate;
• Manage your registration and access authentication;
• Personalize your user experience;
• Generate reports and analyses to improve internal processes;
• Communicate news, updates, and company information;
• Comply with legal and regulatory obligations.

Data Storage and Security

We adopt technical and organizational measures to protect your data, including encryption, access controls, and internal privacy policies. Data is stored on secure servers located in Brazil or abroad, in compliance with applicable legislation, including the LGPD.

Data Retention

We retain your data while your account is active or for as long as needed to fulfill the purposes of this policy. You may request deletion at any time, subject to legal retention obligations.

Your Rights

Under the LGPD, you have the right to:

• Confirm whether we process your data;
• Request access to and/or correction of your data;
• Request data portability, anonymization, blocking, or deletion;
• Withdraw consent, when applicable;
• Request more information about how your data is used.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and understand usage patterns. You can manage cookies through your browser settings.

Data Sharing

The CRM may share your information with different organizations under certain circumstances, as described below.

• Service Providers: the CRM may share your information with service providers to enable the provision of the Services and the activities of the CRM and its Affiliates.
• Partners: when necessary to provide the contracted Services or hold events, the CRM may share data with business or technology partners. This sharing is intended to ensure the operation of the features offered, the continuity of the Services, and/or the pursuit of legitimate interests.
• Affiliates or Companies in the Same Corporate Group: the CRM may share data with companies in the same group, including Affiliates, to provide our Services, improve our operations, and pursue legitimate business purposes, including marketing activities.
• Public Authorities: the CRM may share personal data with public authorities, such as Brazil's National Data Protection Authority (ANPD) or other government entities, in response to formal requests or court orders, to comply with legal and regulatory obligations or support its defense in administrative or judicial proceedings.
• Third-Party Applications: the CRM may make third-party applications such as Google, Microsoft, and Meta/WhatsApp available through its Services, along with integration APIs, widgets, or extensions. Information obtained by the CRM when a Client connects a third-party application is handled under this policy. Information collected by the third-party application provider is governed by that provider's own privacy policies, and the Client is responsible for reviewing those terms or policies. Carefully read the privacy policies that apply to the website or application you are visiting to understand how it collects and processes your data. Users may revoke application permissions in their account settings or disconnect the application from the CRM.

When sharing is necessary, the company adopts appropriate measures to ensure that the shared information is processed only for the specified purposes.

Contact

You may send us questions about this Privacy Policy, requests concerning your data, and any other related matters at: crm@triction.digital.

Privacy Policy Updates

This Privacy Policy may be updated at any time and for any reason, including the adoption of new technologies, changes in legislation, the need to adjust the security of the Services, or any other reason.